Dear Tea Enthusiast, Thank you for choosing to explore the whispers of Eastern tea leaves across oceans. We meticulously handpick every leaf and oversee its journey from harvest to sealing, striving to deliver the authentic tea experience to your doorstep. Given the unique nature of tea products and the complexities of international logistics, we have established the following refund policy to protect both your trust and nature’s delicate gift:
Our Commitment – Quality & Timeliness Assurance
Pre-Shipment Flexibility If you reconsider your order within 48 hours (based on order processing status), contact our team for immediate cancellation and a full refund.
Transportation Damage Care For packages with severe external damage upon arrival (please retain photographic proof from the carrier), we will offer free re-delivery or a refund upon verification.
Quality Issue Resolution If unopened tea exhibits non-customer-induced flaws (e.g., moisture damage, odors), we will cover return shipping and issue a full refund.
Special Considerations We Hope You Understand
As a natural agricultural product, tea’s flavor and preservation depend on environmental factors. To protect mutual interests, we regretfully cannot accommodate refunds for:
Personal Taste Preferences: Variations in brew strength, aroma, or sensory experience due to preparation methods or individual perception.
Climate-Induced Changes: Minor leaf fragmentation (non-impacting usability) caused by temperature/humidity shifts during transit. Triple-layer sealed packaging minimizes such risks.
Cultural Nuances: Natural aging characteristics of fermented teas (e.g., Pu’er’s evolving earthy notes).
Beyond Refunds – Heartfelt Support
Even if your concern falls outside refund criteria, we gladly offer: ✅ 1-on-1 Brewing Guidance from our tea masters ✅ 15% Discount on future purchases ✅ Seasonal Tea Sampler (3 new varieties of your choice)
Shipping and delivery
We want to make sure every order you place with us is just right—because great tea deserves great care! That’s why we take up to 48 hours to process and ship your order. This little pause is here to give you time to double-check your purchase and make sure it’s exactly what you want (no impulse buys here!). If you’re 100% sure and need your tea ASAP, just send us an email, and we’ll hustle to get it out the door faster.
Once your order is on its way, it usually takes 7-10 business days to reach you. For custom orders (like personalized tea sets or special packaging—yes, we do that too!), it might take a bit longer. But don’t worry, we’ll keep you updated so you’re never left wondering.
We believe that good tea—and good decisions—are worth a little extra time. Thank you for being part of our tea family and for trusting us to bring a little piece of calm and joy to your day.
Need help?
Contact us at info@chineseteastory.com for questions related to refunds and returns.
